To:
Customer Relations Department
TechNova Electronics Ltd.
45 Innovation Drive
Industrial Estate, Lagos
Nigeria
Dear Sir/Madam,
I hope this message finds you well. I am writing to express my *deep dissatisfaction and frustration* with a recent purchase I made from TechNova Electronics Ltd., coupled with the extremely poor customer service I have experienced since. I believe this matter deserves full attention due to the seriousness of the unfulfilled promises, and the negative impact it has had on me as a consumer.
—
1. *Background and Purchase Details*
On *March 5, 2025*, I purchased a *TechNova Model-X Ultra Smartphone* through your Lagos flagship store (Invoice #TNX-48923). At the time of purchase, your sales representative assured me during the demonstration that the phone supports 5G connectivity, has 256 GB storage, and comes with *one-year all-inclusive warranty* covering hardware issues. I paid the full retail price of *₦180,000*, plus additional ₦5,000 for optional screen protection. Based on these assurances and the reputation TechNova Electronics has built, I believed I was getting a premium handset with corresponding service support.
—
2. *Problems Discovered*
However, upon using the device over the last three weeks, I discovered multiple significant discrepancies:
– *No 5G connectivity*: Despite being advertised and demonstrated, the phone fails to connect to any 5G network; only 4G and 3G are functional.
– *Storage issue*: Although the specification says 256 GB, the device settings show only *128 GB available* to the user. My attempts to install larger apps have been restricted without explanations.
– *Warranty non-responsiveness*: Around two weeks after the purchase, the phone began to overheat during basic use. I visited your service center in Ikeja on *March 20*, reported the issue, and was told to bring the device in for inspection. I did so on *March 21*, but since then, I have *not received any update*, despite following up multiple times via phone (calls to your customer care) and emails.
—
3. *Attempts to Resolve the Issue*
I have tried, on several occasions, to get this matter resolved:
– Called TechNova customer service on *March 22* and *March 25*, speaking to agents who promised escalation, yet I received only generic responses and no follow-up.
– Sent emails (to [email protected]) on *March 23* and *March 28*, including scanned copies of my invoice, screenshots from the phone’s settings showing the storage discrepancy, and a clear statement of the inability to access 5G. No satisfactory response or commitment to a solution has been given.
– Visited the Lagos service center in person again this past Saturday, but was told that there were delays due to “parts availability” and that someone would call me back. To date, no one has.
—
4. *Impact of the Issues*
These failures have had tangible negative consequences:
4. A sincere apology for the inconvenience caused, and assurance that your customer service and support centers will improve in communication and timeliness.
5. Compensation in the form of a store credit or partial refund for the period during which the phone has been lacking promised features or caused discomfort.
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6. *Timeline & Further Steps*
I expect to receive a response to this complaint within the next *7 business days* (i.e., by *April 15, 2025*). If no satisfactory resolution is provided by that date, I will be compelled to escalate this issue to consumer protection agencies such as the *Consumer Protection Council of Nigeria* and consider public reviews or legal options.
—
Thank you for your time and anticipated cooperation. I hope that TechNova Electronics Ltd. will treat this matter with the seriousness it deserves. I have always held your brand in high regard, and I trust that this incident will be resolved in a way that restores my confidence in your products and services.
Sincerely,
[Oluwasegun oluwaseyi]
[07038482948]
[Oluwasegunsavage59@gmail.com]
Invoice #TNX‑48923
Date: September18, 2025
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Complaint Details
Company Name: MOMO SERVICES
State: Lagos
Address: 45 Innovation Drive Industrial Estate, Lagos Nigeria
Year: 2025-03-05
Date Posted: September 18, 2025
Telephone: 0703*****48
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