Dear Sir/Madam,
I am writing to formally express my disappointment and concern regarding the *failure of your company to promptly notify customers* about the recent recall of one of your products, which I purchased from your store. This lack of transparency and timely communication is highly unacceptable and puts consumers like myself at unnecessary risk — both financially and health-wise.
On * 07/31/2021*, I purchased a *[7up drinks]* from your store located at *[magodo phase 2]*. At the time of purchase, there was no mention, label, or warning of any potential defect or safety issue associated with the product. I was under the assumption that the product had passed all required safety inspections and met the quality standards your company is known for.However, to my shock, I recently learned — *not through your company*, but through a third-party news report and social media — that the product I purchased had been *officially recalled due to serious safety concerns*. The recall, as I later verified, was issued on *[01/08/2021]* and was reportedly applicable to all units of the same model manufactured within a specific time frame — including the one I had bought.
What is most troubling is that your company made no attempt to *reach out to registered customers* like myself who had already purchased the defective item. I had submitted my details — including my phone number and email — during the online checkout process, and the receipt was linked to my account. Therefore, there is no justification for not informing me directly about a product that could potentially cause harm.
Had I not come across the news by chance, I would have *continued using the recalled product*, unknowingly exposing myself and my household to a possible hazard. In fact, after further investigation, I discovered that the defect could lead to *[ Nature of Hazard – e.g., overheating, leakage, electric shock, fire risk, etc.]*, which is a serious risk and could have caused *injury, property damage, or worse*.
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Complaint Details
Company Name: 7up bottling company
State: Lagos
Address: Magodo phase 2
Year: 2021-07-31
Date Posted: September 9, 2025
Telephone: 0703*****48
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